What Skills does Office Administration Employers Look for When Hiring?


The idea of office administration is a broad field. A number of graduates can find themselves working on an administrative level, depending on the nature of the role. This is why it is significant to customize a CV and cover letter to meet the specific needs of the position itself instead of providing a general, well-rounded approach. Notably, the following skills are what administration employers look for when hiring.

Communication skills

Office administrators will be needed to have proven written and oral communication skills. These staffs are the first point of contact between the business and the general public. They must also be required to carry out clerical tasks that involve excellent levels of written communication.

Spelling, grammar, and sentence structure will require to be polished to the excellent standards when it comes to office administration.

Filing and paper management

Office administration staff will need to show their ability to handle business correspondence. Filing, sorting, and general organization skills are crucial for office administrators.


General office procedures are required for administrative staff. It is imperative to note that many positions require administration personnel to be familiar with bookkeeping. This is rarely done by hand nowadays. Several computer applications can be used to handle financial transactions, including Quicken, Excel, and Turbo Tax.


Since ICT is an essential element for administrative staff in today’s era, so is the ability to type quickly and accurately. Most positions do not denote a specific speed, but general opinion believes the ideal typing speed is around 50 words per minute (wpm) with 100% accuracy. This is slightly above the global average of 39 wpm.

Equipment handling

Administrative staff may be required to do some light to moderate lifting. They should not see this as an opportunity to avoid laborious tasks. Luckily, this is rather limited to tasks such as taking reams of paper to a copy machine or printer.

Customer service skills

Having exceptional customer service and an orientation towards such traits is vital for success as an office administration worker. Since candidates will be facing customers many times, they will need to carry themselves with both professionalism and have a pleasant character.

Research skills

Administration workers need to have special talents in research & data analysis to compile reports & gather research material for other workers within their department. This will need to be accompanied by outstanding levels of attention to detail to acquire the right types of materials for their co-workers.


Administration hardly has two similar days. While personnel can be sure of working a relatively fixed schedule within typical business hours. One should note that there may be occasions where working outside of the conventional schedule will be required.